Refund policy

Returns & Refunds Policy

Christmas SWAG

Last updated: 7 November 2026

At Christmas SWAG, we want you to love your Christmas jumper! We take pride in offering fun, high-quality festive clothing and aim to make your shopping experience as straightforward as possible.

If something isn't quite right with your order, we're here to help.

1. Returns and Your Right to Cancel

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please contact us within 14 days of delivery.

Once you've notified us of your cancellation, you have a further 14 days to return your item.

You are welcome to try on your jumper as you would in a shop. We ask that returned items are handled with care. If an item has been worn or handled beyond what is necessary to inspect it, we may make a lawful deduction for any reduction in its value.

2. Made-to-Order Products

Our Christmas jumpers are printed on demand, meaning each item is produced after an order is placed.

Although our products are made to order, our standard designs are eligible for the usual statutory cancellation rights.

Products genuinely personalised to a customer's individual specifications may be exempt from change-of-mind cancellation rights. This does not affect your rights if an item is faulty, damaged or not as described.

3. How to Request a Return

To request a return, please contact us at:

Email: [INSERT CUSTOMER SERVICE EMAIL]

Please include your order number and the item you wish to return.

We will provide the appropriate return address and instructions.

Please do not send products directly to our printing supplier without first contacting us.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of return postage.

We recommend using a tracked postal service and retaining proof of postage.

If your item is faulty, damaged or incorrect, we will cover reasonable return postage costs where a return is necessary.

5. Damaged, Faulty or Incorrect Items

If your Christmas jumper arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order number, a description of the problem and photographs where possible.

Depending on your statutory rights and the circumstances, we will arrange an appropriate remedy, which may include a replacement, repair or refund at no additional cost to you.

Nothing in this policy affects your rights under the Consumer Rights Act 2015.

6. Refunds

Once a return has been received, or you have provided satisfactory evidence of posting it back, we will process any refund due within 14 days, in accordance with applicable consumer law.

Refunds will be issued to your original payment method without a refund administration fee.

For eligible cancellations, your refund will include the price of the returned products and the original standard delivery charge. If you selected a more expensive delivery option, we are only required to refund the standard delivery amount.

Your payment provider may take additional time to display the refund in your account.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

As our products are printed on demand, production may begin shortly after an order is placed.

If production or dispatch has already started, we may be unable to stop the shipment. However, this does not remove your applicable statutory cancellation rights.

8. Exchanges

We do not currently operate a direct exchange service for changes of size, colour or design.

If you would like a different item, you can return your original purchase in accordance with this policy and place a new order.

If we have supplied an incorrect or faulty item, please contact us so we can arrange an appropriate solution at no additional cost to you.

9. Christmas Delivery

During the busy festive season, production and delivery times may vary.

We recommend placing orders as early as possible to avoid disappointment.

If an order is delayed or does not arrive, please contact us. Your statutory rights relating to delivery delays and undelivered goods remain unaffected.